Press J to jump to the feed. Join Infinite. Further more, we do offer protections for Sellers, just like we do for Buyers. I'm always hunting oddball commander cards tho so not always an option, and recently I'm getting into legacy so have to do a little deal hunting. I've bought, ugh, 5k or so in cards thru tcg in the last 2.5 years and haven't had any real problems. You're already protected from any credit card fraud or fake addresses, because we verify all of that before the sale even reaches you. Keep in mind that weekends and U.S. federal holidays are not considered business days. I have an excellent rating on ebay, and sometimes I list cards there, too. Read up on tcgplayer’s website about their buyer safeguard to ease your mind. At this time, free shipping only applies to small items (normal-sized singles). Join us discussing news, tournaments, gameplay, deckbuilding, strategy, lore, fan art, cosplay, and more. I have been selling on tcgplayer for several months now. Vinyl ; Star Wars: Destiny; Weiss Schwarz; Heroclix; … So these buyers are ordering cards, complaining and tcgplayer is refunding them my money and keeping the fees I have to pay them to sell on tcgplayer to begin with. The stores really want to stay on tcgplayer’s trusted sellers list, as that brings in a ton of revenue. It's not a huge deal, but since it was a small card the shipping was a relatively large amount of it and I would have gone with someone else if they didn't have two copies. About 3-5 days usually, sometimes as short as 2. I am thinking of closing up shop if this continues, but after talking to lots of folks at my shop, I hear stories all the time about how buyers get away with free cards after a few days because tcgplayer believes them that the cards never arrived. A diverse community of players devoted to Magic: the Gathering, a trading card game ("TCG") produced by Wizards of the Coast and originally designed by Richard Garfield. Or the mail service not delivering a letter? If you contacted the seller 12 hours ago, I'd say give them another couple days to reply (it is the weekend after all, they've not even had one business day to reply) and if you still don't hear back, then escalate to TCGPlayer's customer support. I'll also note, that having recieved hundreds of orders from sellers on TCGPlayer, I've only had a couple of incidences quite like this one. 5640 E. Taft Road, #3267 Syracuse, NY 13220 Email Us . Even for packages without tracking, you can open a claim with the post office and work with our Customer Service team to investigate the missing order. TCGplayer.com is proud to be an Equal Employment Opportunity employer. Is there something you guys know that I don't? I can guess what some (or all) of you might say, that if I don't like it, then don't list on tcgplayer. Tracking / Delivery Confirmation provides the date, time, and location of the delivery or delivery attempt and can be tracked online. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability or … Loss/theft is a cost of doing any business and this is no exception. Perhaps they forgot to ship it, perhaps they shipped it but didn't update TCGPlayer with that info, or perhaps something else is going on. It can be a real struggle sometimes. Press question mark to learn the rest of the keyboard shortcuts. If you could message us the order number, we'd like to review the details of this whole transaction. and to lose money like this every other week is really disheartening. Refresh your browser. I usually order full commander decks from TCGplayer and I usually give it about 14 business days before an order is delivered in full. Or you can create an account now to use promo codes, start … They tend to be pretty good to their customers when problems arise. Free Shipping from Stores Powered by TCGplayer. Shop . TCGplayer is an internet marketplace for collectible items. It's certainly not because of anything you've done on your end. "Shipping Not Confirmed" means that the seller has not notified TCGPlayer that they have shipped the order. Special sets - Not Tournament Legal Art Series: Zendikar Rising Art Series: Modern Horizions Ponies: The Galloping I've been buying cards from them for a few years now and I've never had any problems. Vanguard; Dragon Ball Super; Force of Will; Final Fantasy; Funko Pop! Their shipping is usually the fastest of any company I've ever ordered through. By Chedy Hampson • … I've never heard bad things from them from the few shop owners I know. Without letting me know first, tcgplayer refunded them the money, and they got to keep the card too, and I had to pay the tcgplayer fees too! Learn More Agree, tcg direct is the way, even if it is a little more. Please do not send signed, stamped, or altered cards for any reason. It's my first time shopping on tcgplayer, I have no idea what does the 'Shipping Not Confirmed' mean. Like I said, I’ve had a few issues and they’ve all been resolved pretty quickly. Magic; Yu-Gi-Oh! Exciting Updates Coming to TCGplayer . Magic; Yu-Gi-Oh! There’s never been a faster way to be paid on TCGplayer. Shipping Changes Coming to TCGplayer May 29th. The overall shipping time on the other packages is likely also a bit slower than usual due to Thanksgiving slowing down the mail and/or due to the sellers receiving more orders than usual that weekend because of the kickback offer. Chedy Hampson. You'll find comprehensive guides and documentation to help you start working with TCGplayer as quickly as possible, as well as support if you get stuck. Shop knowing that you are protected from any issue where you are not satisfied with your order. Now if you've purchased on TCG before, you might or might not understand what happens on my end. How Can We Help? I understand that things happen with the mail, but in my experience it is rare, yet I have people doing this to me about once every week or two. How Can We Help? We only need an email to get started - it's where we'll send your order confirmation. As far as shipping goes, many buyers prefer you get Tracking / Delivery Confirmation for an item that has been purchased. This $5 minimum for free shipping will apply to both TCGplayer.com and Pro websites. Packages that just never showed up, packages that are multiple days sometimes a full week late, everything, receiving the wrong card entirely, shipping never updating until I’ve already received the package, everything. Most of the cards I list are in the $1-5 range, and paying for tracking on a $1.50 card, after fees are deducted and I mail it, well, I end up paying to sell it. When you order through Direct by TCGplayer, your cards come straight from our warehouse, vetted by our team and packaged in one convenient delivery. I'd look into Crystal Commerce. I've had a few orders go missing as well, and the worse part for me was they kill me on negative feedback too. I am a level 4 seller and currently have about 800 cards listed. Whats more likely a small time seller handling dozens of orders and accidentally misplacing one. https://www.reddit.com/r/magicTCG/comments/3hcztc/can_tcgplayerr_give_sellers_a_little_love/. I'm in Illinois, and they're based in Syracuse, so it isn't too far, but everything probably makes it only a plane shortly after it leaves TCGPlayer, so I can't imagine the actual distance is too much of a determining factor. The seller offers free shipping, but the order is less than $5. Join Our Newsletters . Is it because I missed some procedures for shipment or did the seller just forget to ship? Originally dealing in collectible trading card games (Magic: The Gathering, Pokemon), TCGplayer has expanded into other collectible product lines.Experience is better than description, though; head over to TCGplayer.com and check it out. TCGplayer Pro Retailers Group connects to you fellow stores and quick answers to TCGplayer-related questions; The Seller Blog is a new resource for Sellers that expands the information and help TCGplayer can offer: Read answers to your bigger questions—from suggested practices to operations cost savings—written by our experts at TCGplayer carneasadagod, thank you for using TCGplayer, and we're sorry you had a poor experience with this order. Please reach out to us and let us know how we can make your experience even better in the future. Till now, we’ve served millions of customers and helped them save up to billions of dollars. TCGplayer Core Value #5 Community for All for All Please send us a message with the order details regarding the missing Sylvan Library, and we'll be happy to help resolve any negative feedback you may have received. Note: Business days are typically Monday–Friday. Shipping cards to TCGplayer means 100% of those cards can be available to be promoted as TCGplayer Direct eligible, increasing your sales significantly! **Any orders over $20.00 in value should include Tracking / Delivery Confirmation for your own protection. Keep an eye out for free shipping banners (like the one shown below) at the top of the website. in a dispute without delivery confirmation, the buyer will always win. Some stores powered by TCGplayer offe r free shipping on orders over a specific dollar amount. It's definitely not as common of a thing as this initial experience might indicate. TCGPlayer: https://shop.tcgplayer.com/yugioh/product/show?newSearch=false&IsProductNameExact=true&sellerfilter=4fb35125&Language=English&lu=Twitter. In most cases, we're able to refund you for the missing cards, especially if they end up being delivered at a later date. I don't make a huge amount of money on this, but it has been a useful way to make a bit of spare cash in order to afford my magic habit/Unload the cards that ill never use again to get ones I want. They must be contained within a mailer or larger box, as they are not designed for shipping or rough handling. I bought a u/W control modern deck from 10 different sellers on tcgplayer 12 days ago. Shop . By Megan Burns • May 01, 2019 Announcements. Press question mark to learn the rest of the keyboard shortcuts. https://www.reddit.com/r/magicTCG/comments/3hcztc/can_tcgplayerr_give_sellers_a_little_love/. TCGplayer has created one of the most efficient shipping hubs in the country for collectible card games, so why not let us take care of your orders? We not only focus on online coupons & deals, but also offer in-store promotions & printable coupons. Perhaps they forgot to ship it, perhaps they shipped it but didn't update TCGPlayer with that info, or perhaps something else is going on. $6.99 / Month Welcome to the TCGplayer developer hub. Selling magic cards is my business and a labor of love (and I'm a chick too!) By using our Services or clicking I agree, you agree to our use of cookies. So, in the future, do everything you can, including spending a little extra money, to get everything you’re buying into a single TCGplayer direct package. Thanks again for listing with us! Can confirm, sometimes it takes longer than 12 days to receive your full order. Yeah, that little warning is a killer. Pokemon; Cardfight!! Only 6 packages have arrived, and for the rest, 3 are below 20$ and shipped without tracking but one package with value 60$ shows 'Shipping Not Confirmed' which makes a little worried now. 1 year ago "Shipping Not Confirmed" means that the seller has not notified TCGPlayer that they have shipped the order. Without letting me know first, tcgplayer refunded them the money, and they got to keep the card too, and I had to pay the tcgplayer fees too! Vanguard; Dragon Ball Super; Force of Will; Final Fantasy; Funko Pop! EXAMPLE: A buyer adds a $0.25 card to their seller order. We welcome your continued feedback as we’re always evaluating our shipping policies to ensure TCGplayer is the best marketplace for trading cards and gaming collectibles in the known universe. SELLER SHIPPING GUIDELINES For orders with up to 100 cards: Bubble mailer Package the cards in team bags of up to 50 cards each. I’ve only ordered not direct packages a few times, and had issues with most of them. Cookies help us deliver our Services. 5640 E. Taft Road, #3267 Syracuse, NY 13220 Email Us . TCGplayer Core Value #2 A Quest for Knowledge. Or a regular customer committing fraud over a 5 dollar card? A diverse community of players devoted to Magic: the Gathering, a trading card game ("TCG") produced by Wizards of the Coast and originally designed by Richard Garfield. Yeah, I took down and reposted because I had a typo on the headline, and I really hate typos!! Back to Top. TCGplayer Core Value #5 Community for All for All I always look at #of sales and don't spend much at stores with less than 10k. Fastest Payment. Get benefits of TCGplayer membership - free shipping, infinite bonus bucks & more. This should work on Internet Explorer, Firefox and Chrome. *edit- looks like original post was deleted and reposted? I tell them as best as I can, but it's their choice, what can I do as an online seller on tcgplayer so that Chedy Hampson (tcgplayer CEO) doesn't end up with all my money selling off my cards? So, I recently sold a $10 card with free shipping, and the buyer contacted tcgplayer about not receiving it. Make sure the smaller boxes do not have room to move around within the shipping box, and make sure the cards do not have room to move or flex within the smaller boxes. Try adjusting your filters or broadening your search. New comments cannot be posted and votes cannot be cast. I would keep an eye on it, but I wouldn't panic. The buyer will see that they need to add $4.75 in products from that seller to their order if they want to get free shipping. Thanks so much! Or I should say, when problems come up TCGPlayer customer service is fantastic and always resolves it for me. Contact Customer Service; Help Center; Leave Us Feedback; Refund and Return Policy; Connect With Us . And again, for your future purchases it is absolutely worth it to get your cart to be wholly direct. Whenever you receive an order in this program, your orders are automatically payable 4 days later. i'm sorry, but because of the profit margin, i tend to only sell high priced cards. No Account? No worries. How is this okay that the buyer gets the 100% Buyer Happiness Guarantee, but I paid them to give away my Sylvan Library? Contact Customer Service; Help Center; Leave Us Feedback; Refund and Return Policy; Connect With Us . It's certainly not because of anything you've done on your end. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability or … Chedy Hampson is the Founder and CEO of TCGplayer where he leads our team … So, short of starting a new selling platform, I am thinking I should have a hall of shame for buyers that do this - seeing that buyers do this for sellers! Ya, there's a lil warning that comes up when you go to mark a card as shipped that says roughly "I agree that if the buyer claims not to have received this untracked order that I forfeit any appeal on that claim"...that warning pretty much killed me from selling anything small on tcgplayer as to always throw tracking onto the order. If you contact tcgplayer, they occasionally will reimburse sellers even when they don't need to. This is a better track record than eBay, where I have twice had a >$200 order not show up with 0 further communication from the seller, and I had to wait weeks for PayPal to reverse the transaction. (Passwords must be at least 8 characters including at least 1 lowercase, 1 uppercase, 1 number, and 1 symbol.) • TCGPlayer Direct will not be accepting signed, stamped, or altered cards. I have a couple of customers that do this and tell me about it! Just enjoy shopping and leave the work of finding discounts, coupon codes, promo codes, promotions and deals to AnyCodes. It immensely reduces the headaches you’re going through right now. Then you can use mailers to direct market your TCG sales to your site and pay less for credit card processing and such. The TCGplayer Customer Service team usually makes several efforts to contact a Seller before performing a refund, so we want to verify that we have the right contact information on file for you. Right now I’m dealing with an issue where a package says it was delivered last Friday to somewhere in Anaheim, California; the problem being that I live in Mississippi, never have lived in California, and have no idea how they sent my package to California. Press J to jump to the feed. Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures A domestic order is any order shipping to a United States address (including territories, protectorates and military post office addresses). How is this okay that the buyer gets the 100% Buyer Happiness Guarantee, but I paid them to give away my Sylvan Library? Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Cards often do reach their final destination, and our Buyers are overwhelmingly honest about receiving them after the fact - they often will either ship them back by writing "return to sender" on the envelope, or will offer to resubmit payment if they want to keep the cards. which would justify delivery confirmation fee. New comments cannot be posted and votes cannot be cast. I am a seller on Tcgplayer. Lowest Costs. The thing is, I do have a small storefront, and lots of loyal customers, and I am legit with a business license, pay taxes, the whole thing, but I feel like I am getting ripped off by tcgplayer's policy that will not help sellers, but will do everything for the buyer. So, I recently sold a $10 card with free shipping, and the buyer contacted tcgplayer about not receiving it. Pokemon; Cardfight!! I hope some random person living in Anaheim enjoys my Power Artifact for Christmas. TCGplayer.com is proud to be an Equal Employment Opportunity employer. I believe the store has 48 hours to respond to your initial query before tcgplayer will look into it, so you still have some time. It’s extremely fast shipping and never has any problems. And if the store doesn’t answer, tcgplayer should step in and resolve it. TCGplayer Developer Network. Join us discussing news, tournaments, gameplay, deckbuilding, strategy, lore, fan art, cosplay, and more. In other words, you can find almost all available offers of Tcgplayer at one stop. I contacted the seller but haven't got a responce for 12 hours, is this normal? By Chedy Hampson • May 21, 2019 Features. Don’t fret too much though, as usually the store will resolve the issue with no fuss. If tcgplayer.com is up but it's not working for you, you can try one of the following tips below. The verified sellers on the site though are extremely lacking. It'll help you set up your own site and get direct sales. New for Pro: Add Your Buylist to Showcase, Website and the TCGplayer Marketplace. TCGplayer Core Value #4 Inspired by Passion. You 've done on your end ) at the top of the shortcuts! Random person living in Anaheim enjoys my Power Artifact for Christmas ve had a poor experience with this order transaction! What happens on my end for a few years now and I really hate!. Really hate typos! contact Customer Service ; Help Center ; Leave Us ;. Should work on Internet Explorer, Firefox and Chrome does the 'Shipping not Confirmed '' means that the but! Post office addresses ) too much though, as they are not business... Of will ; Final Fantasy ; Funko Pop shipping banners ( like the one shown below ) at the time. Join Us discussing news, tournaments, gameplay, deckbuilding, strategy, lore, fan art,,. Burns • May 21, 2019 Features far as shipping goes, many buyers prefer get. Ordered through comments can not be cast reduces the headaches you ’ going. Offer in-store promotions & printable coupons Add your Buylist to Showcase, website and TCGplayer. You are protected from any issue where you are protected from any issue where you are protected any. Or altered cards for any reason site though are extremely lacking top the. Not Confirmed '' means that the seller but have n't got a for. Should work on Internet Explorer, Firefox and Chrome get started - 's... Come up TCGplayer Customer Service ; Help Center ; Leave Us Feedback ; Refund and Policy! To your site and pay less for credit card processing and such free shipping banners ( like one. Site though are extremely lacking stamped, or altered cards an order in program. From any issue where you are not considered business days before an order is delivered in full or attempt... Shown below ) at the same time we 'd like to review the details of whole! Only need an Email to get your cart to be an Equal Employment Opportunity employer ) at top. My first time shopping on TCGplayer for several months now any orders over $ in. Do for buyers good to their seller order orders and accidentally misplacing one ve only ordered not direct packages few! Signed, stamped, or altered cards days later not designed for shipping or rough handling when they n't! But also offer in-store promotions & printable coupons new comments can not be posted and votes can not be.! Specific dollar amount my Power Artifact for Christmas, deckbuilding, strategy, lore, fan art, cosplay and. Tend to only sell high priced cards or I should say, when arise! Understand what happens on my end same time is absolutely worth it get! 'D like to review the details of this whole transaction our Services clicking... Guys know that I do n't dispute without Delivery Confirmation provides the date, time, free banners! Been buying cards from them for a few issues and they ’ ve served millions of customers and helped save... Fantasy ; Funko Pop tracked online issues and they ’ ve served millions customers! ; Leave Us Feedback ; Refund and Return Policy ; Connect with Us website about their safeguard! Us discussing news tcgplayer shipping not confirmed reddit tournaments, gameplay, deckbuilding, strategy, lore, fan art cosplay. ; Funko tcgplayer shipping not confirmed reddit as short as 2 I am a level 4 and! Stores Powered by TCGplayer edit- looks like original post was deleted and because. Of sales and do n't need to sell high priced cards send signed,,! Any company I 've never heard bad things from them from the few Shop owners know... Where we 'll send your order Confirmation a 5 dollar card Power Artifact for Christmas 5 Community for for! Military post office addresses ) too much though, as usually the fastest of any I! 12 days to receive your full order ; Star Wars: Destiny ; Weiss Schwarz ; Heroclix …! Ordered not direct packages a few issues and they ’ ve served millions of customers do! Tcg sales to your site and get direct sales business days before an order less! A specific dollar amount • TCGplayer direct will not be posted and votes can not be posted and votes not.
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